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FAQs

How can I pay and when will my balance be due?
What channels does the satellite TV include?
Are books provided in the villa?
Are linen and towels provided in the villa?
Is there maid service?
Can we go into the villa before 4 pm on arrival?
Is a welcome pack provided?
Can we stay in the villa later than the confirmed vacating time of 10 am?
If we hire a car in Italy, can we drive to Croatia?
Where do I pick up my villa keys?
What are the passport and driving license requirements abroad?
Is there an iron and ironing board at the villa?
Is there a telephone at the villa?
What is the size of the pool?
Are the gardens and pool maintained?

 

How can I pay and when will my balance be due?

By bank transfer to our Croatian bank account (details of which are provided on confirmation that a booking is accepted). The balance is due at least 6 weeks prior to departure.

What channels does the satellite TV include?

A number of English speaking channels are available including some childrens' channels. We have also provided a dvd player in case you wish to bring any dvds to watch.

Are books provided in the villa?

Yes, a small selection of books is provided for your use. You are welcome to keep a book if you have not finished reading it but we would ask that you leave a replacement book for other guests to read.

Are linen and towels provided in the villa?

All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool.

Is there maid service?

Yes - one service a week.

Can we go into the villa before 4 pm on arrival?

The official time for entry to the villa is 4 pm.

Is a welcome pack provided?

Welcome packs (at extra cost) can be provided upon request when booking - our agent will provide a list for shopping purposes.

Can we stay in the villa later than the confirmed vacating time of 10 am?

This is not possible as the villa will need to be cleaned and prepared for the next guest.

If we hire a car in Italy, can we drive to Croatia?

Check with the car hire company, as some do not allow it. Most of the leading car hire companies will allow you to drive to Croatia and should issue you with proof of insurance for travel into Croatia in case the Croatian authorities ask to see it.

Where do I pick up my villa keys?

The keys will be available for collection from our agent's office in Istria, a short drive from the villa.

What are the passport and driving license requirements abroad?

All passengers must carry a valid 10 year passport with at least 6 months left before the expiry date. Standard UK driving licenses are fine.

Is there an iron and ironing board at the villa?

Yes. We also provide a clothes airer and a washing line for your use.

Is there a telephone at the villa?

We provide a telephone for incoming calls (for international only) and also for making local calls (i.e. if you want to call to order a pizza for pick up or our agent). We also provide broadband internet if you wish to bring a laptop (or similar device) for internet calls or internet browsing.

What is the size of the pool?

Approximately 8x4 metres, with rectangular Roman steps at one end.

Are the gardens and pool maintained?

The pool and the gardens are maintained on a regular basis. Neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients’ enjoyment throughout the year. Our pool and garden personnel have keys to the front gate and so will endeavour to keep any disruption to a minimum.


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